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Computer Center [컴퓨터] Computer related information is in this place [컴퓨터와 관련된 정보 저장소]

 
 
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Old 02-10-2009, 11:20 PM
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Default Acronis True Image cannot launch the backup archive - password is required

Acronis True Image Cannot launch the backup archive with the "Password is required" window

Even you did not set up the password for tib backup archive file but Acronis True Image shows the window "Password is required", you may reinstall the product to resolve the issue


This article maybe applied to:
  • Acronis True Image 11 Home
  • Acronis True Image Home 2009
  • Acronis True Image Echo Server for Windows
  • Acronis True Image Echo Workstation
  • Acronis True Image Echo Enterprise Server
  • Acronis True Image for Microsoft Windows Small Business Server
Symptoms
  1. Using Acronis True Image that is not password-protected backup archive;
  2. In Windows you put in the correct password when trying to mount, explore or restore the backup archive;
  3. Acronis True Image errors out with a message similar to the following one:


Cause
There should be certain problem that cause this problem, but there is nothing known yet. The following could be a cause of this problem.
  • Certain DLL components did not install properly or broken.
  • Acronis installed more than 2 times over the existing installation.
  • Operating system recovered by using the backup archive.
  • Registry information changed
Solution
  1. Uninstall Acronis True Image and all its components through Add or Remove Programs (Start -> Control Panel);
  2. Remove the /Program Files/Common Files/Acronis folder;
  3. Open Windows Registry Editor (Start -> Run -> regedit) and remove the following subkey:
    • Windows 32 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis
    • Windows 64 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis
  4. Reboot the machine;
  5. Reinstall Acronis True Image.
(If you installed other Acronis product, you need to be careful when you remove the above items from registry and folders. The result would be unexpectable for other Acronis product. So, be careful if you are installing other Acronis products).

More information

Since the issue is Windows specific, as a workaround you may restore the backup archive from Acronis Bootable Media.
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Thanks for reading,
J.J.

Last edited by JJ; 02-10-2009 at 11:46 PM.
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